We’re here to help.
For app questions, account help, access issues or data requests, email the Heedli team directly. A person reads every message.
What to include
Tell us the device you’re using, the email on your Heedli account, and what you were trying to do. Please don’t send medical, school or family documents by email unless we ask.
Choose the route that fits.
- App and account helpSigning in, restoring access, downloads, child profiles, documents, letters, or anything else about using Heedli.support@heedli.com
- Privacy and dataRequests about personal data, your privacy rights, or sensitive family information.privacy@heedli.com
- Account deletionDelete your account in the app, or use the deletion page if you can't get into Heedli.Deletion options
If someone is at risk right now
Heedli is not an emergency service. If anyone may be at immediate risk of harm, contact emergency services, NHS 111 or 999 as appropriate, your GP, local crisis support, social care, school safeguarding leads, or another appropriate professional service.
Read how Heedli handles personal data in the Privacy Policy and the terms for using the app in the Terms of Use.
For account deletion, use the in-app path or read the account deletion page.
If you are reviewing Heedli for the App Store or Google Play and need access details, contact support@heedli.com.